Budget airline Jetstar has been slammed with a $545,000 fine for not being upfront about booking and transaction fees.
The fine was imposed by the Federal Court as punishment for ‘drip pricing’ – whereby charges were not disclosed upfront in the booking process.
‘I think it’s fair to say the penalty reflects the amount of consumer angst out there,’ Australian Competition and Consumer Commission (ACCC) Chairman Rod Sims told News.com.au.
‘If you raise this topic a lot of people get very angry. They get right through the booking process thinking they’re going to pay one price only to be hit with extra charges at the end.
‘I’m surprised companies treat their customers this way.’
MORE: Jetstar fined for hidden online booking fees | Daily Mail Online
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