People were left stranded when technical problems grounded the Boeing 747 due to fly from Heathrow to Las Vegas on Sunday. They thought they would be on their way the following day but a problem with their baggage meant the rescheduled flight was also held.
Cabin crew reportedly informed the cockpit that tensions were mounting and, after a lengthy wait, the passengers were taken off and armed Met police officers were called to meet the plane.
Jim Allison, who was on the plane, described the experience as “terrible”, saying he hoped never to have to deal with BA again. “Learn how to take care of customers and actually fly and we will talk,” he tweeted. Allison said he managed to make the journey at the third attempt, but only with the help of a rival airline…
Source: Armed police called to Heathrow over British Airways flight delay | Business | The Guardian
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