Eric and Whitney Miller had just boarded the flight to St Louis after a six-hour delay when they were asked to leave because the crew “felt threatened” by their behaviour, Fox News reported.
In a Facebook post, which has since been removed, Whitney wrote that the pair were removed after 15 minutes of sitting in their seats and were “humiliated” for getting kicked off the plane.
The incident was caught on video by another passenger a few rows back. While it doesn’t show the initial conversation between Whitney and her father, it shows their interaction with flight crew as they’re being told they have to leave the plane.
After asking the Millers to leave their seats, a crew member mentions getting the police involved, prompting Eric to say: “You are going to call the police?”
Then, Whitney can be heard asking: “What did we do wrong? Why are we getting kicked off the plane?”
Eric then says: “This is the most loathsome experience I can actually say I’ve indulged in 70 years of flying on an aeroplane. This is absolutely incredible.
“We have a conversation, you’re threatened and we are going to have to leave after spending 12 hours in this airport waiting for this plane to leave. Absolutely shameful.”
Whitney’s post said she and her father were privately discussing the “awful travel experience and customer service” of the airline, which prompted them to be removed from the flight.
The passenger who filmed the video, Jocelyn Praia Gonzalez, said on Facebook the Millers “did not deserve this at all”.
“You hear his reaction? Still classy after all the attacks Frontier gave them both. Never again!” she said.
MORE: Frontier Airlines: Man, daughter kicked off plane for ‘disrespectful remarks’
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