There has been a spike in complaints from about 7am, with a majority of complaints coming from Sydney and surrounding areas with both NBN and ADSL users complaining of issues.
At the time of writing website Aussie Outages which tracks service interruptions and outages has received more than 385 complaints from Telstra customers. Meanwhile plenty of others have taken to social media in a bid to ask Telstra what’s going on.
A number of customers are claiming it’s a DNS (Domain Name System) issue with some suggesting that Telstra customers could change their DNS to 8.8.8.8 to use Google’s free alternative DNS system until the problem is fixed.
While Telstra’s social media customer service agents are busily responding to complaints, the telco has not officially addressed the technical issues online.
“Some customers in New South Wales may be experiencing an issue connecting to their Broadband and NBN services,” a Telstra spokesperson told news.com.au.
“We are working to fix this ASAP and apologise for any inconvenience.”
MORE: Telstra internet down: Outages hit customers
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