United Airlines and the passenger who was dragged from a Chicago flight earlier this month have reached a settlement for an undisclosed sum, marking the carrier’s latest step to contain damage from an incident which has sparked international outrage.
Key points:
- CEO says United Airlines “can never say they are sorry enough” in letter
- United says it will now offer passengers that give up their seats up to $13,375
- Airport officials say security cannot remove passengers unless a crime is committed
Viral videos of Dr David Dao being dragged down the aisle of a United jet and chief executive Oscar Munoz’s handling of the incident touched off public outcry and prompted calls for new regulation of the airline industry by congressmen.
The incident also led United’s board of directors to reverse an agreement to make Mr Munoz the company’s chairman in 2018.
United said earlier on Thursday it would offer passengers who give up their seats up to $US10,000 ($13,375), reduce overbooking of flights, and no longer call on law enforcement officers to deny ticketed passengers their seats.
Mr Dao, a 69-year-old Vietnamese-American doctor, was injured and hospitalised after Chicago aviation police dragged him from the plane to make space for four crew members on the flight from the city’s O’Hare International Airport to Louisville, Kentucky.
‘We can never say we are sorry enough’: Munoz
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